RETURN & REFUND POLICY

You may request a change-of-mind return within 30 calendar days after delivery. Email Info@Kimcraft.org with your order number and the item you wish to return. Your first request within this period preserves your return window while we respond.

The item must be unused, unwashed and unaltered, with its tags and included accessories. You may open the packaging to reasonably inspect the item; opening the package alone does not invalidate a return. Please include the original packaging where available and pack the item securely.

Email Info@Kimcraft.org with your order number, the name or email used at checkout, and the item you want to return. For a product issue, briefly describe the problem and include clear photos if available. If you cannot provide photos, contact us so we can discuss another way to review the issue.

We will review your request and provide return instructions and the correct return address. Please contact us before sending an item back; our mailing address may not be the return location. Keep your shipping receipt and tracking details. Please send the return within 14 calendar days after we provide instructions, unless we agree otherwise or applicable law provides a different period.

Changed your mind? You pay the direct cost of return shipping. We recommend a tracked service and secure packaging. For change-of-mind returns, original delivery charges are not refundable unless required by applicable law.

Damaged, defective, incorrect or not as described? Once the issue is confirmed, Kim Craft covers the necessary return shipping through a prepaid label or another arrangement agreed with you. Please contact us before purchasing return postage.

No restocking fee: We do not charge a restocking or return-processing fee.

If your item arrives damaged, is defective, is the wrong item or does not match its description, email Info@Kimcraft.org as soon as you discover the issue. Include your order number and a brief explanation; photos of the item and packaging can help us investigate.

There is no automatic 48-hour cutoff. Opening the packaging to inspect the item does not remove your rights. The change-of-mind condition requirements do not exclude a claim about an issue present when the item arrived.

We will work with you on an appropriate repair, replacement or refund, subject to your applicable consumer rights. If a return is needed, we will arrange it at our expense. You do not need to accept a replacement instead of a refund where the law gives you that choice.

For an approved return, we refund the amount paid for the returned item to the original payment method, with no restocking deduction. We normally issue the refund within 7 business days after receiving and inspecting the return and will email you when it has been processed. Your bank or payment provider may take an additional 5–10 business days to post it. Any shorter legal deadline takes priority.

A return-for-refund requires the merchandise to be sent back unless we agree otherwise or applicable law provides a different remedy. Where the law requires a refund based on evidence of return, we follow that requirement. If there is a problem with the condition of a change-of-mind return, we will explain it and discuss the next steps rather than automatically rejecting it because the packaging was opened.

Personalized items made to your individual specifications and gift cards are excluded from our voluntary change-of-mind returns, except where required by law. These exclusions do not remove rights for faulty, incorrect or misdescribed goods. Discounted standard products remain eligible under this policy. A preorder is not automatically a personalized item.

For a cancellation request before dispatch, a delayed preorder or an order that has not arrived, email Info@Kimcraft.org. We will check the order and explain the available cancellation, delivery or refund options. Your rights relating to missed delivery deadlines remain unaffected.

This policy does not limit mandatory consumer rights or applicable rights through your payment provider. Our 30-day change-of-mind window is additional to any statutory rights; it is not a deadline for every defect claim.

Where EU or EEA withdrawal rights apply, you may notify us within 14 days after delivery that you wish to cancel without giving a reason, subject to legal exceptions. You must send the goods back within 14 days after notifying us. You pay direct return postage for a change of mind. We refund the purchase and standard outbound delivery charges as required by law within 14 days of your notice, but may withhold the refund until we receive the goods or proof of return, whichever comes first. Any loss in value caused by handling beyond what is necessary to inspect the goods will be assessed only as permitted by law.

If a payment dispute is already open, please contact us so any agreed resolution can be coordinated with the payment provider and duplicate reimbursement avoided. Contacting us does not waive your consumer or payment-dispute rights.

For returns, refunds and order support: